Terms of Service

1. Definitions

"Omniflow" / "Company": Omniflow Group Ltd., operator of the Platform.

"Seller" / "Merchant" / "You": The individual or entity registered to sell products through the Platform.

"Platform": The Omniflow website, mobile application, and associated infrastructure.

"Buyer" / "Customer": A user who purchases products through the Platform.

"Escrow": The secure holding of funds by Omniflow pending successful completion of an Order.

"Wallet": The Seller's digital account on the Platform where earnings are held.

2. Appointment and Scope

2.1 Appointment

Omniflow appoints the Seller as an independent merchant on the Platform, and the Seller accepts such appointment, to list and sell Products to Buyers through the Platform.

2.2 Non-Exclusivity

This Agreement is non-exclusive. The Seller retains the right to sell their Products through any other channel.

2.3 Platform Purpose

The Platform serves as a marketplace connecting Sellers with Buyers. Omniflow does not take ownership of Products and is not a party to the direct transaction beyond facilitating payment and dispute resolution.

2.4 Relationship of Parties

The Seller is an independent contractor and not an employee, agent, or partner of Omniflow.

3. Seller Obligations

The Seller represents and warrants that they are at least 18 years old, have legal capacity, are properly registered as a business in Kenya (if applicable), possess a valid KRA PIN and Tax Compliance Certificate, and have all necessary licenses to sell the Products.

4. Product Listings

All Product listings must include accurate descriptions, high-quality images, exact prices in Kenyan Shillings, stock quantities, and comply with all applicable laws.

5. Pricing and Commissions

6. Delivery and Logistics

Sellers must select either Self-Delivery or Omniflow-Managed Delivery. Sellers must dispatch orders within 24 hours of receipt.

7. Payment and Settlement

Buyers pay a 25% deposit held in escrow, and the remaining 75% upon delivery confirmation. Funds are released to the Seller's Wallet 24–48 hours after confirmation.

8. Returns and Refunds

Buyers may cancel orders before dispatch without penalty. Minimum return period is 7 days for defective products, in compliance with Kenyan consumer protection laws.

9. Prohibited Activities

Sellers may not list illegal items, weapons, counterfeit goods, stolen property, adult content, tobacco, alcohol without license, or prescription drugs.

10. Termination

Sellers may terminate by deleting all listings and providing 7 days' notice. Omniflow may terminate immediately for material breach, fraud, or legal requirement.

11. Liability

To the maximum extent permitted by Kenyan law, Omniflow's total liability to the Seller shall not exceed the total commissions paid by the Seller in the preceding 12 months.

12. Dispute Resolution

This Agreement is governed by the laws of the Republic of Kenya. Disputes shall be resolved by binding arbitration under the Arbitration Act, 1995 of Kenya.

13. Contact Information